Booking Terms And Conditions

Booking Terms and Conditions

We are All Year Cyprus Travel UK Limited (‘us‘/‘our‘/‘we‘), a limited company incorporated in England and Wales with registered number 07491353 and our registered office at 239-241 Kennington Lane, London, United Kingdom, SE11 5QU. 

We created these Booking Terms and Conditions (‘Booking Terms’), to provide you, (‘you‘/‘your‘) with information on terms and conditions which will apply to your bookings with us and/or through our website “http://www.a1cyprus.com/” (‘Website’). 

By making a booking with us, you are accepting these Booking Terms. If you do not agree to the Booking Terms, please do not use our services.

These terms were last updated on 5 November 2024.

Please read these Booking Terms carefully prior to making any bookings with us. Please note that these Booking Terms also apply to all, and any persons named on the booking (including anyone who is added or substituted at a later date) and any reference to you in these Booking Terms include those people as well. It is your responsibility that you have those person’s consent to accept these Booking Terms on behalf of them.

Please make sure that you:

1. Have read these Booking Terms, have the authority to agree to them, and accept to be bound by them.
2. Agree to our use of personal data as per our Privacy Policy, and are authorised to share personal details of all individuals on the booking, including, if applicable, special category data like health conditions or disabilities.
3. Are at least 18 years old.
4. Take financial responsibility for paying for the booking on behalf of all individuals listed in your booking.

How to navigate these Booking Terms:

1. Single service bookings: 

If you book a single travel service with us, like a flight, hotel, or car hire, we act as an agent for those bookings, and Section A will apply. Please note that we do not offer financial protection for single-service bookings, except for some flights that are covered by our Air Tour Operator’s Licence (‘ATOL’). Not all of our flight-only bookings have ATOL protection—if we sell and issue tickets as an airline's authorised agent, ATOL protection won’t apply. We will inform you if your flight is ATOL-protected, and you’ll receive an ATOL certificate. For more details, please see Section A - Clause 12 on ATOL protection and please visit ATOL’s consumer information website here.

1. Packages we organise: 

Where we offer two or more different types of travel services for the same trip or holiday (such as ‘a flight and hotel’ or ‘hotel and car hire’), this creates a ‘package’ holiday. While your contracts will technically be with the companies providing those services, we act as an agent for them. However, as the organiser of the package, we take responsibility for making sure everything runs smoothly under the Package Travel and Linked Travel Arrangements Regulations 2018 (‘Package Travel Regulations’). This means your package is also financially protected. Section B sets out the terms and conditions that will apply in addition to Section A when you book a package travel, we organise. See Clause 2 below for further information as to what comprises a package and Section B - Clause 6 for details of how your package will be financially protected.

1. Important note: 

If you book and pay for one service (like a flight or hotel) and then later add another service for your trip or holiday with us, this will not count as a package under the Package Travel Regulations. This means you will NOT benefit from the same rights and protections that apply to package holidays, and we will not be responsible for the performance of each individual travel service.

1. Packages organised by a third party: 

Please note that sometimes we sell packages organised by another tour operator or company, where we act as their agent. In this case, the tour operator or company is responsible for your package and its financial protection, and not us, unless the operator is established outside the European Economic Area, and we fail to provide evidence that the said operator complies with the obligations set out Part 4 and 5 of the Package Travel Regulations. Section A applies to these bookings. If your package includes a flight, it will be covered by the tour operator’s ATOL, and you will find the ATOL holder’s name and number in your booking confirmation.

1. How to reach us: 

For any customer service inquiries or questions about your booking, please email us at [email protected].

1. APPLICABLE TO ALL BOOKINGS
2. Contract, and the third-party terms applicable to your bookings

When you make a booking with us, we will assist you in forming a contract with the third-party suppliers responsible for your travel arrangements (such as tour operators, airlines, cruise lines, accommodation providers, car hire companies, and transfer services, as listed in your booking confirmation). This contract becomes valid as soon as we issue the booking confirmation. Please review your booking confirmation carefully and inform us right away if any details are incorrect or incomplete so that we can try to assist you in resolving them. 

Your booking with us is subject to these Booking Terms, as well as the terms and conditions of the third-party suppliers. You will be bound by both sets of conditions. If there is any conflict between a supplier's terms and these Booking Terms, the supplier's terms will prevail unless they are found invalid or unenforceable under English law. In such cases, our Booking Terms will apply only to the portion that is found to be invalid or unenforceable. Some suppliers’ terms may limit or exclude their liability to you, and because those supplier terms form part of your contract with us, they may also limit or exclude our liability. Suppliers' terms are often governed by international conventions, which may further limit their (and our) liability. You can request copies of the relevant suppliers' terms and any applicable international conventions.

As an agent, we are not responsible for the actions or omissions of suppliers or for the travel services they provide unless we are the organiser of your package holiday under the Package Travel Regulations. In that case, we will take responsibility for those travel services, as outlined in Section B of these Booking Terms.

1. What constitutes a Package?

Where we offer two or more travel services for the same trip or holiday (such as ‘a flight and hotel’ or ‘hotel and car hire’), this creates a ‘package’ holiday. We will assume responsibility for the package as the ‘organiser’ under the Package Travel Regulations, provided that these services are: (i) purchased together during a single visit to our Website and paid together; or (ii) advertised, sold, or charged by us at a total or inclusive price; or (iii) promoted or sold using the term “package” or a similar term. A summary of our responsibilities as organisers can be found in Section B of these Booking Terms.

Important note: Even when we act as the organiser under the Package Travel Regulations, we still function as an agent for the individual travel services, meaning you will have separate contracts with each of the service providers.

1. Travel services

The travel services that can form a package include:

1. Transportation (such as flights or airport to hotel transportation)
2. Accommodation
3. Car or motor vehicle rentals
4. Any other travel services that are not directly related to the services in points A, B, or C.
   1. Third-party packages 

Other travel services: If you book accommodation, transport, or car rental, along with one or more “other travel services” (as described in point D), it will only count as a package under the Package Travel Regulations if these extra services account for 25% or more of the total value or are promoted as a significant part of the package.

Additional travel services purchased after your transport, accommodation, or car rental service has begun, or those that are naturally part of the other components, will not be considered a package. These bookings will be treated as single-component services and will not be covered by the rights under the Package Travel Regulations.

If we sell two or more travel services that have already been combined into a package by a third-party tour operator or company, the tour operator or company will be the organiser and will bear responsibility for your package under the Package Travel Regulations.

Your booking confirmation will indicate whether a package has been purchased and will specify which party is responsible for it. For details on our responsibilities when acting as the organiser, refer to Section B.

1. Bookings

Bookings can be made online via our Website. All bookings depend on availability at the time of your request. We do not guarantee that any travel services we advertise, including those on our Website, will still be available when you book. After you submit a booking request, we will confirm whether your chosen travel services are available.

If insufficient number of bookings are made for a tour, we reserve the right to cancel the trip. You will be notified of such cancellation, no later than:

1. in the case of trips lasting more than 6 days, 20 days before the start of the package; 
2. in the case of trips lasting between 2 and 6 days, 7 days before the start of the package; 
3. in the case of trips lasting less than 2 days, 48 hours before the start of the package.
   1. Change of information

and you will be offered a full refund.

Please note that the order summary email you receive is not a contractual acceptance that the supplier can provide the travel services; it simply acknowledges that we have received your request. Your booking is confirmed, and a legally binding agreement comes into effect once we issue a booking confirmation, subject to both the supplier's terms and these Booking Terms.

It is your responsibility to make sure all the names and details in the booking confirmation match the travel documents (such as passport) of the travellers in your group, and that the travel itinerary meets your expectations. Inform us immediately if there are any mistakes or missing information. Once flight tickets and other travel documents are issued, changes are usually not possible, and any alterations may incur extra costs. For details on amendment fees and cancellation charges, see Clause 10.

Please also note that unless otherwise specified, all flight tickets or products are non-refundable, non-changeable, and non-transferable.

1. Group bookings

Group bookings (a booking of more than [.] [DÇ1] people) are not allowed. If you make multiple bookings for the same trip (for example one booking of six people and another booking of four people), it will be considered a group booking and may be cancelled by the supplier of that booking. 

1. Special requests

We cannot guarantee any special requests to be made. However, we will do everything we can to accommodate your needs. 

1. Flight Bookings 
   1. Financial protection

If you purchase an ATOL-protected flight from us, you will receive an ATOL Certificate. This certificate outlines what is financially protected, where to find more details about it, and who to contact if there are any issues. At the time of booking, we will inform you whether your flight is ATOL protected, and if it is, you will be issued with the certificate. For more information, see Clause 12 regarding ATOL protection.

Please note that not all flights we offer are ATOL protected. Some flight-only bookings are sold with us acting as an agent for the airline.

1. Availability

Seat availability and pricing are at the discretion of the airline. The flight times provided are provisional and may change according to the airline's booking terms. Many airlines also consider bookings to be non-refundable.

1. Fares and fare increases

Airfares can increase quickly after the initial quotation, so it’s important to make payment within one hour of booking confirmation to secure the quoted fare. If the fare has changed by the time, you make payment, you will have the option to cancel and receive a full refund if you choose not to proceed.

1. Flight booking confirmation

In most cases, we will send you the booking confirmation for your flight. However, there may be instances where the airline supplier sends the booking confirmation directly to you. In such cases, we won’t be able to access or modify your booking, and any changes will need to be handled by you, directly with the airline supplier. Likewise, for some airlines, any requests for refunds or compensation must be submitted directly to the airline, not to us. This information will be clearly indicated in your booking summary and receipt.

1. Transfer of Funds

When applicable, any payments made to us for flight services are held on your behalf until we transfer them to the airline supplier. Please be aware that your payment to us does not count as payment to the airline supplier until we make the transfer on your behalf. However, if we collect funds from the airline supplier on your behalf, their obligation to pay you is considered fulfilled.

1. Indirect flights

Some flights may involve stopovers at other airports. If you are offered an indirect flight, the details of any stopovers will be provided when you book.

1. Baggage allowance

The free baggage allowance varies by airline and route. Our prices include the standard baggage allowance as specified by the airline, and this will be listed in the airline’s booking conditions. Some airlines allow additional luggage to be added after booking, depending on their policies. 

Certain airlines charge for hold luggage as an optional extra, and this charge will not be reflected in our headline prices. You will have the option to add hold luggage during booking. If you opt out of hold luggage, you will receive the standard hand luggage allowance, usually between 5kg to 10kg, with specific dimension limits, depending on the airline. The booking confirmation will specify your hand luggage allowance and the size limits for carry-on bags. Please refer to the airline’s booking conditions for more details.

Be mindful that many countries, including the UK and Cyprus, have restrictions on importing food, plant, and animal products. Ensure that you do not carry prohibited items.

1. Check-in

The check-in procedures will be outlined in the booking confirmation email we send. Some airlines require online check-in, and failing to do so could result in additional fees at the airport, which you will be responsible for. It is your responsibility to follow the airline’s check-in process and ensure you check in on time. Tickets are non-refundable or non-changeable in case of a no-show or late check-in. We recommend arriving at the airport at least 3 hours before your departure to allow enough time for security and check-in procedures. Typically, check-in counters close 60 minutes before departure.

1. Flight extras

Any flight extras (such as luggage or meals) that are added to your booking cannot be removed, cancelled, or refunded.

1. Amendment and cancellation

Most flight tickets are non-refundable, meaning a 100% cancellation or amendment charge will apply for the flight portion of your booking in the event of cancellation or amendment unless otherwise specified in the airline supplier’s terms and conditions. For example, some airlines may offer a cooling-off period that allows cancellation within 24 hours of booking, subject to a refund minus any applicable cancellation fees. In most cases, we will not be able to recover the cost of the flight from the airline Supplier. Please review the airline’s booking conditions for more information and refer to Clause 10 below. As your booking agent, contact us if you need to amend or cancel your booking. See Clause 10 for further details.

1. EU air carrier blacklist

Under Regulation (EC) No. 2111/2005, Article 9, we are obligated to inform you about the existence of a “community list”, which includes details of air carriers banned from operating within the EU. You can view this list at https://transport.ec.europa.eu/transport-themes/eu-air-safety-list_en. In compliance with this regulation, we must notify you of the operating airline(s) (or, if unknown at the time of booking, the likely airline(s)) that will be handling your flight(s). If we can only provide the likely airline(s) at the time of booking, we will update you with the confirmed airline(s) once we know. Any changes to the operating airline(s) after your booking has been confirmed will be communicated to you promptly. Please note that changes in the airline's identity, flight schedule, or aircraft type do not give you the right to cancel or modify your flight without charges, unless otherwise stated.

1. Denied boardings, cancellation or delay to flights

Under Regulation (EC) No. 2111/2005, you may be entitled to refunds or compensation from the airline in certain cases, such as denied boarding, flight cancellations, or delays. Full details of these rights are displayed at the airports and/or can also be obtained from the airlines. If an airline fails to follow these rules, you should file a complaint with the UK Civil Aviation Authority here and pursue a claim directly with the airline. The airline is responsible for reimbursement in such cases, and this does not automatically entitle you to a refund of your holiday price from us. If you cannot claim against the airline and seek compensation from us (which we may or may not offer at our sole discretion), you must fully assign to us any rights you have against the airline in relation to the compensation claim when we make payment. A flight delay or cancellation does not automatically allow you to cancel any other travel arrangements, even if they were booked alongside your flight.

1. Accommodation
   1. Check-in and check-out

Unless otherwise specified at the time of booking, standard international practice is to book your accommodation starting from the day of your departure for the full required stay. The details of your accommodation dates and times will be listed on your booking confirmation, so please review them carefully. 

1. Non-refundable rooms

If you book a non-refundable room, cancellations or changes to your booking will not be allowed, and no refund will be issued. Deposit payment options are also not available for bookings that include non-refundable rooms, and full payment must be made at the time of booking.

1. Room allocation

Once you check in at your accommodation, you will be assigned a room. It is important to confirm the check-in and check-out times directly with the accommodation provider. The appearance of rooms listed together in your booking itinerary does not guarantee they will be located next to each other or close by.

1. Building and Maintenance

Occasionally, maintenance, renovation, or refurbishment work—and the accompanying noise—are unavoidable at accommodations. If we are made aware of such work, we will inform you either before your booking or as soon as we receive the information. However, please note that municipal projects (such as roadwork) or other third-party construction near your accommodation are not the responsibility of the accommodation provider.

1. No-Show

If you fail to check in by the agreed time, your booking will be considered cancelled, and cancellation fees of up to 100% of the booking cost may apply.

1. Accommodation Ratings & Standards 

All accommodation ratings are either provided by the relevant supplier or represent our own average ratings, which are based on our industry expertise and customer feedback. Where ratings are our own, they are clearly indicated and serve as a guide to the services and facilities you can expect from the accommodation. Please note that standards and ratings can vary between countries and suppliers, and we cannot guarantee the accuracy of any ratings provided. We have made reasonable efforts to verify the official rating of each accommodation and have included this information in the accommodation descriptions on our Website.

If you are unhappy with the accommodation rating or standard, you should contact the accommodation provider immediately during your stay to address the issue. If you do not raise your concerns with the provider while on holiday, they may not be able to investigate or resolve the matter, and any compensation or remedy you may be entitled to could be forfeited.

1. Price And Payment 

The price of your holiday includes all taxes, fees, and additional charges known at the time of booking. If any extra taxes, fees, or charges cannot be calculated before you book, we will provide an estimate of the types of additional costs you may still need to cover.

When booking your chosen travel arrangements, you will need to pay either a deposit or the full balance, depending on how close your booking is to the departure date. 

If you make a partial payment, the remaining balance must be paid by the due date specified in your booking confirmation. If the balance is not paid by the deadline, the principal(s) or supplier(s) may cancel your booking, and you may be charged cancellation fees according to their terms and conditions.

If you made a payment at the time of booking using a credit or debit card, any future payments outlined in your booking confirmation may be charged to the same card used for the initial payment. This will only occur if we have specified during the booking process that payments will be taken automatically.

Note: Unless otherwise stated or advised in the supplier’s terms and conditions, any money you pay us for travel arrangements will be held on behalf of the supplier/principal involved, except for ATOL-protected bookings. For bookings under ATOL protection, the money you pay us is held on behalf of and for the benefit of the Trustees of the Air Travel Trust, subject to our obligation to pass it on to the ATOL holder as long as they do not experience financial failure. If the ATOL holder becomes financially insolvent, any money we hold or subsequently receive from you will continue to be held for the benefit of the Trustees of the Air Travel Trust.

1. Failure to Make Payment

You are required to pay all amounts due to us by the payment deadline provided at the time of booking and detailed in your booking confirmation. If we are unable to collect payment on the due date, we will attempt to contact you to arrange the payment. If we cannot reach you or collect the payment within a reasonable period, we may cancel your booking. In that case, you will still be responsible for covering any costs we have incurred related to your booking that cannot be recovered from the suppliers, and we may retain part or all of the money you’ve already paid. It’s important to note that the amount you owe may exceed what you’ve already paid. If your booking is cancelled, we may also charge a £75 administration fee to cover the costs of collecting outstanding payments and processing the cancellation. Additionally, we may need to notify other suppliers, who may also cancel your booking and apply their own cancellation fees as outlined in their terms. You will remain responsible for paying any amounts due to these suppliers as well, in accordance with these terms and conditions and any others that apply.

Due to standard banking procedures, when you make a booking using a credit or debit card and your payment is authorised, your bank or card issuer will hold the full amount for the service. If your booking is later rejected by our system or cancelled for any reason, your bank or card issuer will not transfer the funds to us but will release the amount back into your available balance. Please note, we are not responsible for any delays caused by your bank or card issuer in releasing these funds back to you.

1. Changes to the Price

We can only adjust your holiday price after booking in specific situations: 

If there are changes in the cost of passenger transportation, fuel, other power sources, taxes or fees imposed by third parties (like tourist or landing taxes, or port fees), or fluctuations in exchange rates, your travel price may be subject to change. However, no changes will occur within 20 days before your departure.

We will absorb any increase up to 2% of the cost of your travel arrangements (excluding any administration fees resulting from amendment). You will be responsible for any amount above that. If the increase exceeds 8%, you will have the option to accept an alternative holiday (we will refund any price difference if the new option is cheaper) or cancel and receive a full refund of all monies paid, except for administration fees resulting from amendment.

If the price of your holiday decreases due to these factors, we will refund you the difference, minus any administrative costs we incur.

1. Cancellation And Amendment 
   1. Cancellations 

You may cancel your booking at any time. Cancellation requests must be submitted in writing by the lead name on your booking, either by post to 239-241 Kennington Lane, London, United Kingdom, SE11 5QU, or via email to [email protected]. You may use the Model Cancellation Letter in Schedule 2 as a reference to cancel your booking. The cancellation will take effect once we receive your request. After we receive your cancellation, the principal(s) or supplier(s) may charge a cancellation fee as outlined in their terms and conditions. Depending on when the cancellation is made, the fee may be as high as 100% of the total price of the travel service. Unless otherwise specified, bookings are generally non-refundable after the date of booking. Additionally, we charge an administration fee per passenger to cover the costs of processing your cancellation, as detailed in Clause 24.

1. Amendments

If you wish to make any changes to your booking, you must notify us in writing, either by post to 239-241 Kennington Lane, London, United Kingdom, SE11 5QU, or via email to [email protected]. We cannot guarantee that changes can be made once your booking is confirmed, as this depends on the supplier(s) terms and conditions., You will need to pay an administration fee per passenger, as outlined in Clause 24, along with any amendment charges from the airline or supplier, if applicable. If you have travel insurance, you may be able to claim back cancellation and amendment fees through your policy.

In some cases, we will not apply the administration fee for booking amendments, although any costs charged by the supplier will still need to be paid. These situations include: (i) changes to the title, initial, first name, or surname, minor corrections such as a one-letter change to a name, or the addition of passengers to the booking within 24 hours of making the reservation; and (ii) the purchase of additional travel services.

1. Travel Insurance 

It is essential to have travel insurance, and you should arrange it as soon as you book your holiday. Ensure that your policy covers the destinations you'll visit, the length of your stay, and any planned activities, such as adventure sports. Be sure to inform your insurance provider of any pre-existing medical conditions. A comprehensive insurance policy should provide coverage for cancellation fees, travel delays, lost luggage, and medical expenses if you need treatment abroad. Carefully review the policy to make sure it offers the protection you require.

If you choose to travel without insurance or without adequate insurance cover, we or the applicable supplier will not be responsible or liable to you for any losses that you suffer in respect of which insurance cover was available. 

1. Financial Protection
   1. Flight only

We provide financial protection for some of our flight-only bookings through our Air Travel Organiser’s Licence (ATOL) number [.], issued by the [.]. You can contact them at [.] or via email at [.]. If you purchase an ATOL-protected flight from us, you will receive an ATOL Certificate, which outlines what is financially protected, where to find more information, and who to contact if something goes wrong.

Important note: Flights sold by us as authorised agents for the airline are not ATOL-protected. We will inform you at the time of booking whether your flight is ATOL-protected, and if it is, you will be issued an ATOL Certificate. If no ATOL Certificate is provided, your flight will not be protected under the ATOL scheme.

1. Flight package

If you purchase a flight package where we act as an agent for the organiser, you will be protected under the organiser’s ATOL, and their ATOL holder’s name and number will be included in your booking confirmation. If we are the organisers of the flight package, please refer to Clause 5 of Section B for the applicable terms. If your flight is ATOL protected, either the service providers or we will ensure that you receive the services you booked (or a suitable alternative). In cases where neither we nor the supplier can deliver the services due to insolvency, an alternative ATOL holder may step in to provide you with the services or a suitable alternative at no additional cost. By accepting this, you agree to pay any outstanding amounts under your contract to the alternative ATOL holder.

If an alternative ATOL holder cannot be appointed, you will have the right to make a claim under the ATOL scheme (or, if applicable, through your credit card provider). If we, or the suppliers listed on your ATOL Certificate, are unable to provide the booked services due to insolvency, the Trustees of the Air Travel Trust may issue a payment or benefit to you under the ATOL scheme. In exchange for receiving this payment or benefit, you assign any claims you may have related to the non-provision of services to the Trustees, including claims against us, the travel agent, or your credit card issuer (if applicable). These claims may be reassigned to another body if they have paid the amounts owed under the ATOL scheme.

1. Non-flight package

If we act as an agent for a package arranged by a third-party organiser, we will inform you of the financial protection arranged by the organiser in the event of their insolvency. We are only responsible for providing financial protection for your package if we are the organiser (see Section B, Clause 5).

1. Delivery of Documents

All travel documents (e.g., tickets) will be sent to you via email within 48-72 hours after full payment of your booking. For very late bookings, documents may be sent within 24 hours. 

1. Passports, Visas, And Health 

It is your responsibility to inform us of any medical conditions or mobility issues before booking, so we can inquire with the supplier about the suitability of the service for you, but we can give no guarantees. Before confirming your booking, it is important to conduct your own independent research to ensure that the service you choose meets your specific needs.

While we can provide general guidance on your passport, visa (including approximate processing times), and health requirements for your destination, it is your duty to verify and fulfil the necessary requirements based on your personal circumstances with the relevant Embassies, Consulates, and your doctor. As requirements can change, it is essential that you check the latest information well in advance of your departure. Please note that for all flights within the British Isles, airlines require photographic identification, such as a passport or driving licence. 

Please note that entry and visa requirements may change at any time, and it is your responsibility to ensure that you have the correct visas and meet local health requirements. We are not liable for any travel disruptions caused by incomplete or incorrect travel documents.

1. Passports 

Most countries require that your passport is valid for at least 6 months after your return date.

1. Visas

Some countries require a transit visa if you are passing through while connecting flights. We will inform you if a transit visa is necessary for your trip. For the most current visa entry requirements, please consult the UK government’s foreign travel advice website at www.gov.uk/foreign-travel-advice.

If your itinerary includes a transfer between two separate airports, it is your responsibility to arrange transport between them and to secure any required transit visas. For European travel, you should obtain a completed EHIC before departure. Non-British passport holders, including other EU nationals, should seek up-to-date passport and visa advice from the relevant Embassy, High Commission, or Consulate for their destination or any countries they are transiting through.

1. Security

For the latest travel security information, visit the Foreign and Commonwealth Office website at www.gov.uk/travelaware. See Clause 20 for details.

1. Children

Airlines often require additional documentation for children travelling without parents or unaccompanied, so please inform us in advance. We are not liable for any refusal of boarding or delays resulting from the absence of required documentation.

1. Pregnancy

Many airlines reserve the right to refuse travel to women in advanced stages of pregnancy. Please notify us if you or someone in your party is pregnant when booking (or becomes pregnant before departure), so we can verify the airline's policy and advise you. A doctor's certificate confirming fitness to fly may be required. We cannot be held responsible if travel is refused due to pregnancy, particularly if we have not been notified or if airline policies were not followed.

We will not be held responsible if you are unable to travel or suffer any other loss due to failure to meet passport, visa, immigration, or health requirements. You agree to reimburse us for any fines or losses we incur as a result of your non-compliance with such requirements.

1. Final Travel Arrangements 

Ensure that all your travel, passport, visa, and insurance documents are in order, and arrive at the airport well in advance for check-in—refer to Clause 4 for details on check-in procedures. You may need to reconfirm your flight with us before departure. If necessary, ask us for your airline’s contact information so you can check directly with them for any changes to the itinerary. Be sure to reconfirm your flight at least 72 hours before your outbound flight. Make sure to note any reference number or contact name when reconfirming. If you do not reconfirm, you may be denied boarding, and it is unlikely that you will receive a refund.

1. Complaints 

As your agent, we are here to assist with any complaints you may have. You can reach our customer services team by email at [email protected] or by mail at 239-241 Kennington Lane, London, United Kingdom, SE11 5QU. However, since your contract for travel arrangements is with the principal(s) or supplier(s), any issues or concerns related to your booking should first be addressed to them. If you encounter a problem during your holiday, it must be reported immediately to the principal, supplier, their local representative, or the travel agent. Failing to do so may limit their ability to investigate and resolve the issue, which could reduce or negate any compensation you may be entitled to.

If you wish to make a complaint after returning home, please contact the principal or supplier directly. Their contact details, including name and address, can be found in the confirmation documents we send you. If you would like assistance with this, feel free to contact our customer services team at [email protected]. You can also notify us of your complaint through Citizens Advice at https://www.citizensadvice.org.uk/consumer/ . Please note, this platform is a tool for notifying us about your complaint, but it will not determine how the complaint should be resolved. To see your options as a consumer, please visit UK Government’s guidance on consumer rights through here https://www.gov.uk/consumer-protection-rights#alternative-dispute-resolution-and-online-dispute-resolution . 

1. Responsibility For Your Booking 

Your contract is with the supplier or principal, and their booking conditions will apply. As an agent, we are not responsible for the actual provision of the travel services. Our role is limited to processing your booking based on your instructions. We are not responsible for any information regarding the travel arrangements that we relay to you in good faith. However, if we are found liable to you for any reason, our maximum liability will be limited to twice the commission we earned on your booking (or the appropriate proportion if not all individuals on the booking are affected).

We do not limit or exclude liability for death or personal injury caused by our negligence or that of our employees acting in the scope of their employment.

Important note: If we act as the organiser of a Package under the Package Travel Regulations, we will take responsibility for that package, and the additional terms outlined in Section B will apply.

1. Unavoidable And Extraordinary Circumstances 

Unless otherwise specified in these Booking Terms, we are not liable, nor will we compensate you, if our contractual obligations are impacted by unavoidable and extraordinary circumstances beyond our (or a supplier’s) control. These circumstances, referred to as "Unavoidable and Extraordinary Circumstances," are events that could not have been avoided even if all reasonable measures had been taken. Such circumstances include, but are not limited to, warfare, terrorism (including threats), civil unrest, serious health risks like outbreaks of disease at your destination, natural disasters such as floods or earthquakes, adverse weather conditions preventing safe travel, actions by governments or local authorities (including port or river authorities), industrial disputes, strikes, lockouts, nuclear or natural disasters, fires, chemical or biological disasters, unavoidable technical issues with transport, air traffic control strikes, flight cancellations, and other similar events beyond our or the supplier’s control.

Brexit Implications: Please be aware that certain travel services may be affected by the UK's departure from the EU. This could result in the unavailability of certain flight routes, access restrictions at ports and airports, and changes to visa requirements for British citizens traveling to, within, or through the EU. We will continue to monitor the situation and inform customers as soon as we become aware of any confirmed bookings that may be impacted. However, as these changes are unprecedented and beyond our control, we will treat them as unavoidable and extraordinary circumstances, as outlined above. While we will strive to offer alternative arrangements or refunds where possible, we will not be liable to compensate you for any such changes. Please visit UK Government’s guidance on travel to the EU after Brexit through here https://www.gov.uk/consumer-protection-rights#alternative-dispute-resolution-and-online-dispute-resolution . 

1. Documentation & Information 

All descriptions and content on our Website or provided by us are presented on behalf of the relevant supplier and are intended to give a general overview of the services they offer. Not every detail of the services can be included on our Website. All services are subject to availability. If you need more specific information regarding any travel arrangements or other services, please feel free to contact us for further details.

We strive to ensure that all the information and prices on our website or in any promotional materials are accurate, but occasional changes and errors may occur, and we may update prices and other details as needed. It is your responsibility to check the current price and all relevant details of the services you wish to book before confirming your reservation. If a service or price is listed incorrectly and your booking has already been confirmed, we reserve the right to cancel the booking and provide you with a refund.

1. Safety & Security

You are responsible for familiarizing yourself with Foreign Office advice regarding the safety of the countries and regions you plan to visit and making informed decisions based on that advice (see https://www.gov.uk/travelaware). Any Foreign Office advice to avoid or leave a particular country may qualify as an Unavoidable and Extraordinary Circumstance under Clause 18 above.

By offering services in an international destination, we do not guarantee or imply that travel to these locations is recommended or risk-free, and we are not responsible for any damages or losses that may result from traveling to such destinations.

1. Your Behaviour

You are expected to behave in a responsible and considerate manner without disrupting the enjoyment of others. If the supplier/principal or any authority believes that your behaviour or that of any member of your group is causing or likely to cause distress, danger, or annoyance to others, or damage to property, or results in a delay or diversion of transport, the supplier reserves the right to terminate your booking immediately without further liability to you. You and/or your group may also be held accountable for any loss or damage caused by your actions and will be jointly and individually responsible for paying for such damages before departure. If payment is not made, you will be responsible for covering any subsequent claims made against us due to your actions (including legal fees), as well as any costs we incur in pursuing claims against you. We are not responsible for the actions or behaviour of other guests or individuals unrelated to your booking or our services.

1. No Liability for Third Parties

We accept no responsibility to third parties for any information or material produced during our services, for you which you make available to them. Except as expressly mentioned in these Booking Terms, it is not intended that any term which may be interpreted as conferring a benefit on any person who is not a party to this Booking Terms should be enforceable by such party, whether under the provisions of the Contracts (Rights of Third Parties) Act 1999 or otherwise.

1. Data Protection

As part of your booking, we will need to collect personal information, including your name, email, phone number, passport details, and other identifying information. We may also collect special category data, such as health or medical conditions, disabilities, or religious details if you give us your consent.

This personal data, including special category information, will be processed to facilitate your booking and shared with relevant suppliers or third parties involved in providing your travel services, only to the amount that is necessary to provide that service. Additionally, if required by law or authorities such as customs or immigration, this information may be shared with public bodies. It may also be passed to security or credit-checking companies to detect and prevent fraud. For travel outside the UK, your data will be shared with suppliers outside the UK in accordance with the Data Protection Act 2018’s standards on such transfers.

By making this booking, you agree that the personal information provided may be shared with suppliers and other necessary parties to arrange your travel.

You may review our Privacy Policy for more details on how we handle personal data. 

1. Service Charges

In certain situations, service charges may apply for the services we provide. The relevant charges may be found below

1. Law And Jurisdiction

These Booking Terms are governed by English law, and any disputes, claims, or other matters arising between us will be subject to the exclusive jurisdiction of the courts of England and Wales.

1. SECTION B: PACKAGE HOLIDAY TERMS AND CONDITIONS

This section applies only when we act as the organiser of your package under the Package Travel Regulations (refer to Clause 2). It should be read alongside Section A of these Booking Terms.

1. Transferring Your Package Booking

If a member of your party is unable to travel on their package, they may transfer their booking to someone else, provided the following conditions are met: 

1. The new traveller is introduced by you and meets all the conditions applicable to the travel arrangements included in the package. 
2. You notify us at least 7 days before departure. 
3. You pay any remaining balance, the administration fee per person transferring, and any additional charges or costs resulting from the transfer. 
4. The transferee agrees to these Booking Terms, the supplier's terms and conditions, and all other applicable requirements for the package. 

You and the transferee will be jointly and severally liable for all payments due. If you cannot find a replacement traveller, cancellation fees may apply as outlined in Clause 10 of Section A. No refunds will be given for passengers who do not travel or for unused services. 

1. If You Cancel Your Package Due to Unavoidable and Extraordinary Circumstances 

If we have organised a Package for you, you have the right to cancel your Package without paying a cancellation fee if Unavoidable and Extraordinary Circumstances (as defined in Clause 18 of Section A) arise at your holiday destination or its vicinity, significantly affecting the Package or transportation to the destination. In such cases, we will provide a full refund of any payments you have made, but we will not be liable to pay compensation. This right to cancel only applies if the Foreign and Commonwealth Office advises against travel to the destination or its vicinity. 

1. If The Supplier/Principal Changes or Cancels Your Package 

If the supplier makes an insignificant change to your travel arrangements, we will make reasonable efforts to notify you as soon as possible if there is time before your departure, but we will not be liable for such changes. Examples of insignificant changes include: 

1. Alteration of your outbound/return flights by less than 24 hours 
2. Changes to the aircraft type 
3. Changes of accommodation to another of the same or higher standard 
4. Changes in carriers or minor changes to services available at the hotel 

Please note that carriers, including airlines, may be subject to change. 

If the supplier/principal makes a significant change to your confirmed travel arrangements, such as: 

1. A change of accommodation area for all or a significant part of your trip 
2. A change to accommodation of a lower standard or classification for all or a significant part of your trip 
3. A change to the outward departure time or overall length of your travel arrangements by more than 12 hours 
4. A change of UK departure airport 
5. A significant change to your itinerary, such as omitting one or more destinations entirely 

We will notify you as soon as possible. If there is enough time before departure, we will offer you the following options: 

1. Accepting the changed travel arrangements 
2. Receiving a refund of all monies paid 
3. Accepting an offer of alternative travel arrangements of comparable or higher standard, if available (at no extra cost) 
4. Accepting an offer of alternative travel arrangements of a lower standard, if available, with a refund of the price difference 

You must inform us of your choice within 48 hours. If we do not receive a response from you, we will follow up to request your decision. If you do not reply again, we may treat the booking as terminated and refund the payment for the affected component.

1. Our Responsibilities as Organisers for Packages
   1. Liability as organiser

When you book a package where we act as the organiser under the Package Travel Regulations, we remain an agent for the supplier/principals of the travel services you’ve chosen, meaning your contracts are with them. However, we assume responsibility for the travel arrangements that form part of your package under these regulations. We are responsible for ensuring the proper provision of all services included in your package, as specified in your booking confirmation. Subject to these Booking Terms, if we or the suppliers/principals fail to perform or improperly perform these arrangements and do not resolve your complaint within a reasonable time, you may be entitled to compensation or a price reduction, or both. The compensation will be determined based on factors such as whether you followed the complaints procedure outlined in these Booking Terms and the extent to which our or the suppliers' negligence impacted your enjoyment of the package. It is your responsibility to prove that we or the suppliers/principals failed to perform or improperly performed your package if you wish to make a claim.

We will not be liable or pay compensation for any injury, illness, death, loss, damage, expense, cost, or other claims arising from: 

1. Acts or omissions by the affected person(s); 
2. Acts or omissions of a third party not connected with the provision of the services forming part of your package that were unavoidable or unforeseeable; or 
3. Unavoidable and Extraordinary Circumstances as defined in Clause 18.
4. Limits on liability:

If we are found liable under this clause or the Package Travel Regulations, the compensation we may owe will be limited as follows: 

1. You are required to have adequate insurance to cover any loss or damage to luggage, personal belongings, or money. Therefore, the maximum amount we will be liable to pay for such claims will be limited to the excess amount on your insurance policy that applies to this type of loss per person, in total.
2. When making any payment, we may deduct any money which you have received or are entitled to receive from the applicable supplier for the complaint or claim.
3. We will be under no obligation to refund or reimburse you for any amounts in respect of any booking (or otherwise) where you have failed to comply with these Booking Terms, unless otherwise required under applicable law. 
4. We will not accept responsibility for facilitating services or facilities which were not included on your booking confirmation or where they are not advertised by us, e.g., any excursion you book during your trip, or any service or facility which your accommodation or any other supplier agrees to provide for you. 
5. For claims that do not fall under the above clause or that do not involve injury, illness, or death, the maximum compensation we will pay is up to three times the price paid by or on behalf of the affected person(s). This limit will only apply when everything has gone wrong, and no benefit has been received from the booking. 
6. For claims involving international travel by air, sea, rail, or accommodation in hotels: 
7. Our liability will be limited by the applicable international conventions, including the Warsaw/Montreal Convention (air travel), Athens Convention (sea travel), Berne/COTIF Convention (rail travel), and Paris Convention (hotel stays). Copies of these conventions are available upon request. 
8. You agree that the operating carrier or transport company's "Conditions of Carriage" will apply to you during your journey. These conditions, along with the relevant international conventions, form part of your package booking. 
9. If an airline is liable to you under EC Regulation 261/2004 (related to denied boarding, cancellations, and delays), our liability in connection with your package will be limited to the remedies provided under this regulation. 
10. When making any payments, we are entitled to deduct any compensation you have already received or are entitled to from the transport provider or hotelier for the same complaint.
    1. Losses or expenses that were unforeseeable based on the information you provided at the time of booking; 

To make a claim under this clause, you must notify us and the supplier/principal(s) in accordance with the complaints procedure outlined in these Booking Terms.

Any person receiving compensation (or their parent/guardian if under 18) must assign to us or our insurers any rights to pursue third parties and provide reasonable assistance as needed.

We do not accept liability for: 

1. Any business-related losses.

We are not responsible for services or facilities not included in your booking confirmation or advertised by us (e.g., excursions booked while away or services provided by your hotel).

If you are unable to return to your departure point on the agreed return date due to Unavoidable and Extraordinary Circumstances (as defined in Clause 18), we will provide necessary accommodation (where possible, of a comparable standard) for up to three nights per person,. This three-night limit does not apply to persons with reduced mobility, pregnant women, unaccompanied minors, or those needing specific medical assistance, provided we were notified of these needs at least 48 hours before your package began.

1. Insolvency Protection for Package Payments 

Flight Packages: We provide financial protection for all flight packages through our ATOL number [.], issued by the [.]. You can reach them at [.] or via email at [.]. [DÇ3] When you purchase a flight-inclusive package from us, you will receive an ATOL Certificate, which details what is financially protected, where to find further information, and who to contact if something goes wrong. For more details, visit the ATOL website at www.atol.org.uk and https://atolclaims.caa.co.uk/maintenance/server_unavailable.html. The price of our flight-inclusive arrangements includes a £2.50 per person contribution to the ATOL Protection Contribution (APC), which is paid to the Civil Aviation Authority and included in our advertised prices. Note that not all holiday or travel services sold by us are protected by the ATOL scheme, which primarily covers customers who book and pay within the United Kingdom.

We, or the suppliers listed on your ATOL Certificate, will provide the services specified in the ATOL Certificate (or a suitable alternative). If we or the supplier cannot provide these services due to insolvency, an alternative ATOL holder may step in to fulfil the contract at no extra cost. In such cases, you agree to pay any outstanding balance to the alternative ATOL holder. If no alternative ATOL holder is available, you will have the right to claim under the ATOL scheme (or from your credit card issuer if applicable).

In the event that neither we nor the suppliers identified on your ATOL certificate can provide the services due to insolvency, the Trustees of the Air Travel Trust may make a payment to you under the ATOL scheme. In exchange for such a payment or benefit, you assign any claims you may have relating to the non-provision of services, including against us, the travel agent, or your credit card issuer, to the Trustees. These claims may also be reassigned if another body has paid the amounts claimed under the ATOL scheme.

We provide financial protection for your package holiday, but if you purchase standalone travel services such as accommodation only, this protection does not apply.

If you book travel services that do not form part of a package (e.g., a single travel service), your payments may not be financially protected. Please ask for more information if needed.

1. Prompt Assistance with Packages 

If you encounter difficulties during your holiday, we will provide prompt assistance as appropriate. This may include information on health services, local authorities, consular help, and assistance with finding alternative travel arrangements. If the issue is not due to any failure on our part, or that of our employees or subcontractors, we are not liable for the cost of alternative arrangements or assistance. However, you may be able to claim assistance from suppliers such as airlines or transport providers. In any case, you should seek our prior authorisation before arranging alternative travel, as we will not be liable for costs incurred without our approval. We also reserve the right to charge a fee for our assistance if the difficulty is caused intentionally or through negligence by you or your party.

Important Notice 

By using our Website or booking a vacation with us, you are legally bound by these Booking Terms, as well as any additional terms of the relevant supplier. If you do not agree with these Booking Terms, please refrain from making a booking. It is important to read and follow these Booking terms carefully before using the content on our Website or proceeding with a booking.

Organizer’s Information

Company Name: [All Year Cyprus Travel UK Limited]

Company Address: [239-241 Kennington Lane, London, United Kingdom, SE11 5QU]

Phone Number: [+44 0203 150 0352]

E-Mail Address:  [[email protected]]

Schedule 1

1. Model Cancellation Letter

I/We hereby give notice to cancel my/our contract with All Year Cyprus Travel UK Limited for the supply of the service detailed below. 

(provide details such as the price and booking number)

Name:

Address:

Signature:

Date:

please add information.

please provide your ATOL details.

 please provide your ATOL details.

Please enter the details of the

organiser’s local representative, of a contact point or of another service which enables the traveller to contact the organiser quickly and communicate with the organiser efficiently, to request assistance when the traveller is in difficulty or to complain about any lack of conformity perceived during the performance of the package.

Where minors who are unaccompanied by a parent or another authorised person travel on the basis of a package travel contract which includes accommodation, enter the information enabling direct contact by a parent or another authorised person with the minor or the person responsible for the minor at the minor’s place of stay.